Do You Have A Question?
We hope you find the answer to your question on this page, and if not, please don't hesitate to get in touch and ask.
We provide cleaning services to residences and businesses in the Moreton Bay Region, Queensland, Australia.
Contact us via our Contact Page or directly on 1300 140 593. After we have talked about your cleaning requirements either over the phone or face-to-face:
We will provide you with a 30-day fixed cost quote.
Upon your acceptance of the quote, we work out the most suitable time to schedule your clean.
Prior to the day of the appointment, we invoice you for the amount quoted.
Prior to the day of the appointment, you pay the invoice in full.
Within 5 days of completing your cleaning service, we will get in touch for the purposes of reviewing our performance.
An NPC, sometimes called a national police check, is a summary of a person’s criminal history records held by all policing agencies Australia-wide.
Rest assured, ScottyK Cleaning Service obtains an NPC on all potential cleaning representatives.
ScottyK endeavours to deliver any cleaning service to the highest standard and in accordance with the agreed Terms and Conditions – 100% Clean Guarantee.
If you are not completely satisfied with the work performed, then you must contact us immediately so we can work with you to rectify the matter as quickly as possible.
SWA refers to Safe Work Australia – a government agency.
ScottyK Cleaning Service complies with or is guided by Safe Work Australia’s standards, codes, recommendations, and best practices for performing cleaning tasks in, but not limited to, residential and other type homes, childcare facilities, schools and workplaces.
Goto Safe Work Australia
It refers to Public Liability Insurance–protection in the event of injury or property damage.
ScottyK Cleaning Service holds a current Public Liability Insurance policy.
Generally, you will be invoiced with full payment required prior to any work commencing.
Payment options include Cash, Direct Debit or PayPal.
Before a ScottyK cleaning representative arrives, you should:
Ensure access to your home, either by being present, leaving a key, or using a lockbox or keypad.
Secure your pets and inform ScottyK of any special instructions or precautions about them.
Inform ScottyK of any specific areas or items that need extra attention or care, or that should be avoided due to health and safety concerns.
Clear the area of clutter and remove any personal or valuable items from the areas to be cleaned.
After a ScottyK cleaning representative leaves, you should:
Inspect the quality of the cleaning and report any issues or concerns as soon as possible.
ScottyK welcomes your feedback so be sure to participate in our feedback process.
Please refer to our Schedule of Services to view the range of cleaning services offered. However, if you don’t see what you’re looking for please don’t hesitate to get in touch and let us know about your specific cleaning needs.
Don't worry because we've got you covered. The ScottyK cleaning representative brings the cleaning equipment, chemicals, cloths, and PPE required to perform the agreed cleaning tasks to the best and safest possible standard.
The short answer is no – ScottyK Cleaning Service is not party to the determination for bond refunds. However we will deliver the best cleaning service possible and help you get your bond back. Nevertheless, we offer a 100% Clean Guarantee on all our cleaning services so please refer to our Terms and Conditions for further information and support.
There are many access options available which we will discuss with you prior to our arrival.
Not at all. ScottyK cleaning representatives are more than happy to work around indoor pets, and this is definitely one of the matters we discuss with you prior to our arrival because we want to ensure a safe and happy experience for both you, our cleaning representative and your pet(s).
No, but it is important that ScottyK’s cleaning representative:
is aware of the status of the home prior to their arrival; and
that they can access the property.